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Practice News

Change To Surgery Appointments - from Monday 6th June 2022

Due to the change in COVID restrictions and the need to allow more normality for patients coming back into the practice we are making slight changes to the way in which appointments are made.

      •  Pre-book appointments in advance. These are aimed at routine or follow up issues
      •  On the day appointments are released at 8am for emergency / on the day issues

When making the appointment you will be asked if would prefer a Telephone Consultation or a Face to Face Consultation.

      • If you request a call back the receptionist will advise you if you will receive the GP call either in the morning or afternoon but unfortunately we cannot give exact times
      • For a Face to Face Consultation you will be given a time to attend the Surgery

We kindly ask that you wear a face covering where possible when attending your appointment.

When you call us….

When you call the surgery out admin team will ask for some information about the reason for your call. This is so we can assess how best to deal with your call, who is best to deal with your issue and what time frame is appropriate.

If your call is something which is urgent that day, then our Duty Doctor will call you back.
This may not be the Doctor your usually attend.
If you want a specific Doctor of it is a routine matter you are likely to wait some time, most likely a week.
This is normal procedure.

Please be patient and courteous with our Admin Team. They will always do their best to help you whilst following the wishes of our Clinical Team.

Out of Hours Advice - Tel 111

At all times when the surgery is closed, telephone NHS24 on 111.

Your call will be be put through to NHS24 where a trained nurse will discuss your problem with you and advise what is best to do.
If it is felt that you need to see a Doctor you may be invited to go to East Lothian Community Hospital or the Royal Infirmary of Edinburgh.

It is important to remember that the Out Of Hours Service is for URGENT problems only.

Please ensure that a responsible person stays at the telephone number that you give, as the Doctor may need to call you back for more information.

All initial contact with the Out Of Hours Service must be by telephone.

www.nhs24.com

In the case of a life-threatening emergency please dial 999

999 BSL - is the name of the UK’s first ever Emergency Video Relay Service in British Sign Language

Follow this link to call or for more information on how to download and use this service 999BSL

Prescription Requests

As of January 2022, we no longer accept prescription requests over the telephone. This is in line with a number of practices in East Lothian, who also no longer offer a telephone prescription service. The easiest and most convenient way for patients to do this is by ordering online through our website, in person by completing a repeat prescription form available from reception or by signing up to your local pharmacy repeat prescription service.

DO NOT CONTACT THE PHARMACY DIRECTLY BY TELEPHONE TO ORDER YOUR PRESCRIPTION.

By making this significant change, we hope that it will make it easier for patients to get through to the practice on the telephone for all other medical issues.
Your help and cooperation is appreciated.

Services you can access yourself...

If you have a minor injury, a need for physiotherapy or a mental health concern please check out our 'Services' tab for more information on how to self refer to the NHS Service / Clinic that you require.

Samples

Do not use the outside mail box to hand in samples. 

If you have been asked to bring in a sample by a member of our Practice Team please come to the main reception desk where a member of our Administration Team will take your details and advise where to put your sample.

Samples must be handed in by 12 noon if possible.

Test Results

Requests for test results will only be taken between 10.00am and 3.00pm

If you call out with these times you will be asked to call back.

If the GP needs to speak with you a member of our Practice Team will be in touch with you to organise an appropriate appointment for you.

Sickness & Diarrheoa

Please stay in the isolation of your own home if you are experiencing sickness and diarrhoea.

If you require medical advice please call and book a telephone appointment with one of our Doctors.

 

(Site updated 16/08/2022)
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