Complaints

We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would like the matter to be settled as quickly, and as amicably, as possible. 

Please follow this link to our Complaints Procedure document.

If you have a complaint to make, please contact our Practice Manager. 

In writing, addressed to:

Practice Manager
Gullane Medical Practice
Hamilton Road 
Gullane
East Lothian
EH31 2HP

or

Online using our complaints form 

If you have a complaint about any other NHS services please contact the NHS Lothian Patient Experience Team who will fully investigate your complaint.

The Patient Experience Team is the central point for receiving patient feedback for NHS Lothian. They receive feedback over the telephone, via email, in writing and in person.  The Patient Experience Team also manage all complaints, concerns, feedback and compliments, as well as stories shared on Care Opinion. The team is based at Waverley Gate and are made up of a mixture of clinical and non-clinical staff.

You can contact the Patient Experience Team:

In writing

Patient Experience Team – NHS Lothian
Mainpoint
102 Westport
Edinburgh
EH3 9DN 

By telephone

0131 536 3370 (open Mon-Fri, 9am to 2pm)

By email

LOTH.Feedback@nhs.scot