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Noticeboard

CHANGE TO SURGERY SERVICE 

  

Due to the ongoing outbreak we are putting in place a series of measures to keep all our patients and staff as safe as we possibly can:

 

- For the foreseeable future, open surgery will be suspended and all patients will be required to call the surgery on: 01620 842171 and be triaged by phone by GP. Practice Nurse appointments will also be triaged and called accordingly. You will be asked for a summary of your symptoms and if you have been in direct contact with a person who has tested positive for Coronavirus. The GP will contact you by return phone call and if deemed safe and necessary then you may be given an appointment.

 

- If you have any concerns regarding hospital appointments or travel please visit www.nhsinform.scot and/or www.fitfortravel.nhs.uk. 

We would like to thank all our patients for their understanding and ask if you could share this information as widely as possible.

mother_baby_consultRights & Responsibilities

You will be treated with respect and as a partner in your care.  Being a partner means you will have responsibilities too.

We will ensure our patients have 24 hour access to medical advice, and aim for you to have access to a Doctor or Nurse within 48 hours of your initial contact during surgery hours, or in an urgent case the same day.  We aim to work in partnership with you to achieve the best medical care possible and involve you and listen to your opinions and views in all aspects of your medical care.  The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you let us know if you intend to cancel an appointment or are running late.  Please treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service.  Please inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number and ensure we have your correct telephone number even if it is ex-directory. 

Non-Discrimination statement

The Practice does not discriminate against anyone on grounds of age, gender, race, religion or sexual orientation.

Violence Statement

The Practice has a zero tolerance policy towards aggressive behaviour which is considered to be any personal, abusive and/or aggressive comments, cursing and swearing, physical contact and or aggressive gestures.

 
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