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Gullane Medical PracticeGullane Medical CentreHamilton RoadGullaneEast Lothian, EH31 2HPTel: 01620 842171
CHANGE TO SURGERY SERVICE
Due to the ongoing outbreak we are putting in place a series of measures to keep all our patients and staff as safe as we possibly can:
- For the foreseeable future, open surgery will be suspended and all patients will be required to call the surgery on: 01620 842171 and be triaged by phone by GP. Practice Nurse appointments will also be triaged and called accordingly. You will be asked for a summary of your symptoms and if you have been in direct contact with a person who has tested positive for Coronavirus. The GP will contact you by return phone call and if deemed safe and necessary then you may be given an appointment.
- If you have any concerns regarding hospital appointments or travel please visit www.nhsinform.scot and/or www.fitfortravel.nhs.uk.
We would like to thank all our patients for their understanding and ask if you could share this information as widely as possible.
The Practice operates an open access surgery system in the mornings and early afternoon. Appointments are available most evenings from 5pm. Surgery times are listed under Opening Hours.
Patients attending at open surgery times are seen in order of arrival, no appointment is required. Occasionally a GP may see fit to call a patient out of order, this is a medical decision and at their discretion. Reception has no say in this event.
There are normally two Doctors on for each open surgery. If you wish to see a particular Doctor please inform the Receptionist. The doctors only have a limited amount of time to see each patients and respectfully ask you not to attend with a long list of problems that you would like to discuss in one consultation. They may ask you to attend at another time if you have a list of 3 or more medical issues that you want to discuss.
The appointment you are given is for you. Please do not expect the doctor to also have a consultation about other members of your family in one allocated appointment. If you wish to consult about another member of your family then please ask for 2 appointments and book one in the name of that person so the doctor can have the appropriate records prepared.
Please see "Consulting Times" under the Opening Hours section of the website for details of which doctors are on which day.
Please try to phone before 10 am.
A Doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or arrange a hospital attendance.
Several patients can be seen in the surgery in the time it takes to do one house visit and there are much better facilities for examining and treating patients at the surgery.
If you want advice from a Doctor or the result of tests, the best time to phone is between 10 and 3pm.
Often the Doctor is busy but will phone back as soon as possible. At busy times this may be later in the day or on the next available day, if it is not urgent. Please ensure that the Practice has the correct contact number for the doctor to use when phoning you back and keep phones switched on and turned up.
The Practice Nurses and Health Care Assistant are available to see patients by appointment only. Please contact reception if you wish to make an appointment with the Practice Nurse. Appointment times for the Nurses vary throughout the week.
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