Comments & Complaints

Comments & Complaints

Suggestions

We aim to provide high quality personal care to our patients through positive supportive teamwork.

We would be very pleased to receive any suggestions or feedback which you feel would improve our service.

Please write to our Office Manager or Business Manager with your suggestions and include your contact details so that we may be able to respond to you directly.

Complaints Procedure

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria.

Details of the practice complaints procedure can be given by our Administration Team or any of the Practice Management Team.

If you require further information or wish to discuss a formal or informal complaint, please contact our Practice Management Team in writing.

You can also contact the Patient Experience Team at NHS Lothian, Waverley Gate, 2-4 Waterloo Place, Edinburgh. EH1 3EG.



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