Comments & Complaints
We aim to provide high quality personal care to our patients through positive supportive teamwork.
We would be very pleased to receive any suggestions or feedback which you feel would improve our service.Patient feedback forms and a suggestion box are available in the waiting area.
We are happy to respond to comments and suggestions so please supply your name and address on the form and also advise if you would like us to respond directly to you.
We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria.
Details of the practice complaints procedure and a patient information leaflet is available from reception or any of the practice management team.
If you require further information or wish to discuss a formal or informal complaint, please contact our practice management team.
You can also contact the Patient Experience Team at NHS Lothian, Waverley Gate, 2-4 Waterloo Place, Edinburgh. EH1 3EG.