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Noticeboard

We would like to take a minute to inform you all that our lovely Practice Nurse, Beth Stewart will be leaving us for pastures new at the Western General Hospital in April. Although we are sad to say farewell we are delighted for her in her new role. So from the Practice Team and no doubt yourselves as patients we wish her all the very best!

We would also like to inform you all that we will be welcoming our new Business Manager, Martin Duffy in May. Martin has an extensive knowledge in Practice Management and we look forward to having him on board. He will be responsible for all business, financial and contractual obligations for the Practice and we look forward to seeing him shine here at Gullane.  

pad_and_penComments & Complaints

We attempt to make every effort to give the best service possible to everyone who attends our Practice.

We are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is the case please ask to speak to the Practice Manager who will explain our complaints procedure or, alternatively write to the Practice Manager.

We aim to settle complaints directly as quickly and as amicably as possible, but if this is not the case you may contact the NHS Lothian Complaints Team, 2nd Floor, Waverley Gate, 2-4 Waterloo Place, Edinburgh EH1 3EG.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Scottish Public Services Ombudsman (SPSO)

Tel: 0800 377 7330
Email: ask@spsp.org.uk     www.spso.org.uk

Write: The Scottish Public Services Ombudsman, Freepost EH641, Edinburgh, EH3 0BR

 
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